Most small businesses tend to migrate from one office to another. Other SOHO companies have territorially distributed pattern of business, thus begetting a need to create their own corporate telephone network. And if solutions based on a virtual telephone network often prove to be unacceptable to small businesses for economical reasons, on the other hand, intelligent services allow to establish a flexible system of call-forwarding and call handling inside an office or between the customer’s subsidiaries. Your clients will be calling to one virtual telephone number, assigned by COMSTAR, and all incoming calls arriving to the office will be distributed as you may desire according to pre-arranged scenario of call handling.
Using a package of intelligent services a customer can optimize his intra-corporate activities, intensify his business, launch new lines of business and position himself before his consumers not as a bunch of small branches scattered across the city but as a unique well reputed supplier with a big office.
Comstar United Telesystems provides the intelligent services under the trade name of Logic Line. For more details about applications of intelligent services you should go to the site http://www.logicline.ru/.
The Logic Line package includes five essential services called — "Office", "Center", "Direct", "Info" and "Multi", each catering to its own scenario of call handling depending on the customer’s needs.
When providing intelligent network services Comstar — United Telesystems delivers all necessary technical facilities:
- multi-channel telephone number,
- trunks,
- automated operator’s positions.
By virtue of the Logic Line package the Customer may enjoy other intelligent services like 800 free number, three-party audio-conference, fax-server.
Logic Line — Office
Logic Line — Office is an "of- the-shelf" solution for small and medium size enterprises. A customer company is assigned a universal virtual telephone number not attached to a specific address and not requiring installation of equipment. This virtual number is able to handle all incoming calls no matter how many they are. All incoming calls are transferred to the customer’s telephone numbers- fixed, mobile, in Moscow, in Russia or in other countries. It allows to regroup any customer’s telephones under one easy-to-remember Moscow number.
Logic Line — Center
This service means that all customer telephone calls will be handled by operators of the COMSTAR’s call center. They will serve incoming calls and make outgoing ones according to a preset algorithm and strictly observing al rules of interaction with a subscriber. Using the Logic Line package the customer can create information services, customer support services, sales centers, hot lines, ÒV-shopping.
Logic Line — Direct
At the client’s request the Comstar’s operators carry out the outgoing telephone campaigns. The service is used to support marketing events, to segment product/service audience, to conduct large-scale polls and researches, to update the data bases and to get informed a large number of client at short notice.
Logic Line — Info
The capability to handle large bulks of outgoing telephone notifications in automatic mode thus allowing to perform the outbound telephone campaigns within tight time limits. It supports the voice prompted call-forwarding to a desired specialist, voice mail and other message types.
Logic Line — Multi
The integrated service Logic Line-Multi embraces functionality of the entire package Logic Line. The COMSTAR handles the calls of any complexity level in operator-assisted or unattended mode.
At the customer’s request we can design a multi-level voice menu can to set up paid telephone entertainment and information services.